If the issue continues to occur, go to the next method. To restart the computer by using a clean startup procedure, click the following article number to view the article in the Microsoft Knowledge Base:įor more information or to view steps for other operating systems, click the following article number to view the article in the Microsoft Knowledge Base:ģ31796 Perform a Clean Startup to determine whether background programs are interfering with your games or programs When you perform a clean startup procedure, you prevent these programs from starting automatically. These programs may include antivirus and system utility programs.

When you start Microsoft Windows, typically there are several programs that start automatically and run in the background that may interfere with the game.

Method 2: Restart the computer by using a clean startup procedure Method 1: Check for the latest update for the gameĭownload the latest updates for the game from their respective Web sites: To resolve this issue, use the following methods in the order in which they are presented. The error message asks you to send the error report details to Microsoft. Has encountered a problem and needs to close.

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